All scripts · Live call · Seller texts
First-call voicemail
“Hi [name], this is Adam with [company]. I'm calling about the property on [street]. If you are open to a conversation about it, you can call me at [number]. Again, Adam with [company], [number]. Thank you.”
The first line supplies identity, not mystery. The property gives the owner context for the call. The callback number comes twice because people often listen while doing something else. The invitation is conditional: “if you are open.” A voicemail cannot discover motivation or ask five questions, so resist filling the silence with a full sales pitch. A short message is easier to trust and easier to decline.
Before dialing, verify that the name and address are tied to the number. If you cannot verify them, do not leave a detailed property message. Review your source and contact permissions first. If the number belongs to another person, correct the record. The number source response is a reminder that you should be able to explain why this person received a call.
Agreed follow-up voicemail
“Hi [name], Adam with [company]. We spoke about [street], and you asked me to check back after [event]. I have an update. You can reach me at [number]. I'll follow our agreed plan for [day]. Thank you.”
This version is only for an actual prior conversation. Use the real event or leave the line out. Do not say “I have an update” unless you do. If you promised comps, repair notes or a buyer question, prepare that work before calling. A seller can tell when a “follow-up” is only another attempt to get them on the phone. The follow-up call script helps when they answer.
If the seller's plan changed, the voicemail should not lock them into the old one. It reminds them why you called and lets them choose whether to return it. If you left a voicemail and sent a permitted text, the two should say the same thing. Do not send multiple different reasons for contact in one afternoon.
A requested offer update
“Hi [name], this is Adam with [company] about [street]. I checked the information we discussed and have a question before I can give you a reliable number. Please call me at [number] when convenient. Thank you.”
This version is honest about an incomplete offer. If you already have a number you can support, say you have the requested update and then discuss the assumptions on a live call. If you still need an inspection, title detail or repair quote, identify that need when you speak. A voicemail should not announce an unconditional offer based on a spreadsheet you have not checked. Use the MAO calculator and formula guide to prepare, then verify the inputs.
Why a voicemail is different from a live script
On a live call, you can hear hesitation, answer questions and adapt. In a recording, there is no feedback. That is why the first-call message does not ask about condition, timeline or price. Save those questions for a returned call. If they do call back, start with the live cold call script: permission, property, condition, reason, timing and their number. Do not assume that returning your call means they want to sell.
A voicemail also does not excuse a poor list. Check quiet hours, suppression status and the rules that apply to your outreach. Honor a request to stop on any channel. OfferDesk can show the prior call outcome and next task on the contact, but the person calling remains responsible for the message and the contact basis.
When they call back with an objection
“Not interested” may simply end the conversation. “Are you a realtor?” deserves a clear answer about your role. “What do you do with the property?” deserves a plain explanation of your process. “Take me off your list” requires a stop, not another script. A callback is a chance to be clear, not a license to overcome every no.
If they say the timing is bad, ask whether they want a future call and record the day if they do. If the property belongs to a family member or tenant is involved, slow down and verify who you are speaking with. Use the probate script for sensitive estate discussions and the landlord script for rental context. Neither situation fits a hard closing line.
Follow-up text, when permitted
A text after voicemail is not automatic. Check whether you have permission or another lawful basis, review the contact history and avoid sending a second message that makes the same request again. If you do send one, identify the sender and give an easy opt-out. See the texting guide for quiet hours, 10DLC and suppression.
Follow-up text: “Hi [name], Adam with [company]. I left a message about [street]. If a conversation is useful, you can reply here. Reply STOP to opt out.”
Record the voicemail outcome, the number used and any next action. If the seller returns the call, the next person should see exactly what you said. The CRM setup guide shows how to make that handoff visible. A good voicemail creates clarity even when it does not produce a callback.